JobJar Support Center

Frequently Asked Questions

I'm a Homeowner

What is JobJar?


JobJar is a new, innovative platform that connects you with local, independent contractors called Skilled Doers to finish all of your small home projects. We’re here to make sure you finish any project within a few clicks. “It’s sorta a mix of Kijiji, Tinder and Uber. It’s like Kijiji because you post what you’re looking to get done. And there’s pretty much nothing you can’t get done: Construction projects, snow-clearing, installing Christmas lights, really anything. It’s like Tinder, because the Skilled Doers pitch themselves, and you can decide if you want to match with them or not. And it’s like Uber, because you can read their reviews. And there’s no money exchanged, so you can skip all the awkward negotiations and there are no price surprises.” Mike Morrison with Mike’s Bloggity. We also empower small, local businesses by providing them with the tools and exposure to succeed. We are committed to providing Skilled Doers with the opportunity to grow and establish themselves in the Canadian construction industry as reputable individuals focused on building successful careers.




Why use JobJar and not other websites?


We're here for the light fixtures that need wiring, the shelves that need hanging, and the garburator that's been sounding a little strange lately. We know how easy it is to waste valuable time scrolling and phoning around for a reliable contractor; not to mention finding a time that works for site visits. All of this has been eliminated with JobJar’s innovative technology that allows you to get it done on the go with the click of a button. You deserve to make educated decisions. Choose your Skilled Doer based on learning about their diverse skills and backgrounds! By giving homeowners and Skilled Doers the tools to connect, assess and complete a job in just a few clicks, we ensure that a small household project never feels like a big deal.




Does it cost me anything to sign up?


Nothing! It is totally free to sign up. You only pay when you have chosen a Skilled Doer to complete your project.




How does it work?


  1. Post your job, with as many details as possible!
  2. Review multiple quotes from local, independent Skilled Doers.
  3. Pay safely through our secure platform and sit back as your job is completed!




How long does it take to get a quote?


After you post your job, you will see quotes coming in as soon as 10 minutes and up to when you choose one after it is posted!




Are the Skilled Doers qualified?


You deserve to make an educated decision. All of our Skilled Doers are asked to submit proof of liability insurance and completed background checks to enter the platform!

Our Skilled Doers update their profiles to showcase their skills and backgrounds based on their own discretion. Make an educated decision on who to choose for your project based on reviews and a rating system. Yet, remember: if a Skilled Doer has no reviews yet, this means they are new to the platform. They deserve the opportunity to prove themselves as capable and reliable independent businesses!




How do I pick the best Skilled Doer for the job?


Before awarding your job, make sure to read past reviews and read the Skilled Doer’s profiles. Make an informed decision based on skills and backgrounds to ensure that you pick the best Skilled Doer for the job!




How do the fees work?


There is a team of people working to provide this service and guarantee your satisfaction! A 10% transaction fee helps us ensure that we continue to provide you with the convenience and security of our innovative platform and mobile app has to offer! There are no hidden fees!




Do you accept cash?


To ensure your security, our safe payment platform only accepts credit cards. While cash leaves no trace, a transaction record ensures that your information is protected based on our privacy policy and that payment can be processed securely.




What if I think it is too expensive. Can I negotiate?


Our Skilled Doers run their own independent, local businesses. All of the quotes you see are up to their sole discretion and are based on their experience and the work necessary based on your job description. Our chat system is available for you to discuss and negotiate, yet we do ask for the respect of the independence and knowledge of all Skilled Doers, so we can work towards empowering them to succeed within their businesses.




Can I finish a project with a Skilled Doer outside of the platform?


We truly believe in independence. Yet, if you do decide to continue outside of the safety of the platform:

  1. Payment is no longer secure and JobJar is not responsible for any payment being compromised.
  2. All records and conversations of the transaction will be unavailable, leaving all details of the interaction and scope of the project in question.
  3. All background information such as background checks and liability insurance certificates will be impossible to obtain in case of an accident or conflict.
We advise you to stay within the security of the platform to ensure your project is finished conveniently, safely and securely!




How does the payment work?


Once you have selected a Skilled Doer of your choice, you will be prompt to complete your booking by processing the payment. But don’t fret! JobJar does not release the payment to the Skilled Doers until 7 days after the job is completed, this ensures your job is effectively and efficiently done! Want to learn more about our payment guard? Check it out!




Can I request a refund?


We have taken extra steps to ensure your Skilled Doer is top-notch! You can request a refund withint 7 days of completion of your job if you feel your service was not top-notch. To better protect your payment, please ensure all conversation and arrangements are done within the platform. Unfortunetly, conversations had outside the platform's in-app chat system, word of mouth agreements and/or refund requests after 7 days of completion of your job will not be able to be processed. For your protection, funds are released to the Skilled Doer on the 8th day after the job is marked as completed. Any requests done after this time will be handled directly by the Skilled Doer. We take complaints very seriously, and Skilled Doers with 2 negative reviews or more are placed under review. If you feel your Skilled Doer did not do a 5 start job, please enter a review!

For more information please visit
https://www.jobjar.ca/paymentguard
https://www.jobjar.ca/terms-conditions





I'm a Skilled Doer

What is JobJar?


JobJar is a new, innovative platform that connects independent contractors with local homeowners to help complete their small home projects. If you are looking for more leads, welcome to the platform which gives you access to thousands of homeowners and jobs! Our goal is to empower your small business by providing you with the tools and exposure to succeed. We are committed to providing you with the opportunity to grow and establish yourself in the Canadian construction industry as a reputable individual focused on building a successful career. We prioritize independence. As a Skilled Doer, you will get to choose what you quote on each project, which project to quote on, and when it works for you: all in a few clicks.




Why use JobJar and not other websites?


Tired of paying monthly fees and having up to 50% of your income taken away? Worried about investing money on a platform and not getting any return back from it? We are here to revolutionize how you get leads. JobJar is completely free to use, lets you choose what you quote and which job to quote on, and only takes 5% of what you make. It’s risk free: all you have to do is quote on jobs to get them.

We will never hide your name or make you quote anonymously. You deserve the marketing benefits you’ll get from exposure to thousands of homeowners! We are here to empower you and your business and we do this with new, innovative technology. By giving Homeowners and Skilled Doers the tools to connect, assess and complete a job in just a few clicks, we ensure that a small household project never feels like a big deal.




Is JobJar in my city?


We are currently expanding throughout Canada, with Skilled Doers in Calgary, Edmonton, Ontario, Winnipeg and all surrounding areas! We will also be in Vancouver very soon, so don’t miss a beat! Get started today.




What is Geofencing and how do I turn it on?


To make sure you only get jobs in your area, make sure to turn on our geofencing feature. This amazing technology allows us to map your location and ensures that you won’t waste any time quoting on jobs that are too out of your way. Keep in mind that if this feature is not turned on, you will be quoting on jobs all across Canada!




Will I be a JobJar employee?


Absolutely not. We truly believe in independence, which is why we encourage you to choose your own jobs and what you quote on them. Becoming a Skilled Doer means that you use our platform to get leads, but have no obligation to do anything other than rock the projects you get awarded! Our goal is to empower your independent business by connecting you with local Homeowners and new projects. It’s that simple!




What projects can I do as a Skilled Doer?


We have over 20 categories of different skills for you to choose from, including everything from furniture assembly, painting, plumbing to roofing and electrical! Take a look at all of the categories to choose which one/ones you would like to specialize in.




Does it cost me anything to sign up?


Nothing! It is totally free to sign up and there are no hidden fees.




How does it work?


  1. Update your profile with as much information as possible!
  2. Quote on projects as they come in.
  3. Finish the projects and get paid through our secure platform within 10 days!




Who are Skilled Doers? Who can become a Skilled Doer?


Skilled Doers are local, independent contractors or handymen. Are you handy with tools and ready to make some extra money? That makes you a Skilled Doer. Our goal is to empower your small business by providing you with the tools and exposure to local homeowners to enhance your business!




How do I get paid?


Get paid through direct deposit within 10 days after you complete a project. Please ensure that your direct deposit is set up by entering your banking information! Remember, you only pay 5% of your quote. This Industry Improvement Fee helps us ensure that we can continue to get your leads as conveniently as possible.




What do I need to get a complete profile (verified)?


To have a complete profile, you need to submit a complete background check and proof of liability insurance (up to $1 million). Without these, you risk not getting awarded to as many jobs and not being protected from unforeseen risks.




How long does it take to get verified?


After you submit all of the paperwork for the items above, you will be verified within 24 business hours and ready to start getting leads!




Why is Liability Insurance important?


We are here to empower your business. Having liability insurance boosts credibility and homeowners are looking for just that! As well as boosting your online reputation, insurance also protects you from any unforeseen risks. Homeowners know what they are looking for in a contractor. Therefore, don’t be surprised if they ask you for proof of insurance. Your business is valuable and deserves to be protected. Your skills are in high demand and you have unparalleled work ethic, so why take the risk? The choice to invest in having small business insurance could be detrimental to your success.
To make it as convenient as possible for you, we’ve partnered with Trushield Insurance to help you get free quotes quickly and affordably! You can also choose any preferred insurance company to get insured.




How do I quote?


You will see notifications when a job that matches your prefered skills comes in. Click on those to open the convenient website or mobile application and submit your quote based on the detailed job description you see.




How do I set up my direct deposit?


Once you get the thumbs up from us, you will be able to set up your direct deposit under your “Account>Payment” tabs. Your security is our priority and we do not keep any sensitive financial information based on our thorough privacy policy. Get paid as quickly and securely as possible.




Can the Homeowners review me?


Yes! Once you complete the job, Homeowners will be able to rate you out of 1-5 stars and comment up to 250 characters. Remember: you will now be able to review them as well!




Can I chat with Homeowners outside of the platform?


We truly believe in independence. Yet, if you do decide to continue outside of the safety of the platform:

  1. Payment is no longer secure and JobJar is not responsible for any payment being compromised.
  2. All records and conversations of the transaction will be unavailable, leaving all the details of the interaction and scope of the project in question.
  3. We have the right to deactivate your account based on leaving the platform: we value loyalty and hope you continue to get leads by our side.
We advise you to stay within the security of the platform to ensure you get the project done conveniently, safely and securely!




Can the other Skilled Doers see what I quote?


No other Skilled Doers will be able to see what you quote. Remember: Homeowners will award you the job based on your reviews, reliability, skills and punctuality. Quote fairly knowing that it is not always about price.




Is there a privacy policy in place to protect me?


Our privacy policy is very thorough and protects all information that you provide to us.




How do the fees work?


There is a team of people working to provide this service and guarantee your satisfaction with the platform! You only pay 5% of your quote. This transaction fee helps us ensure that we can continue to get you leads as conveniently as possible.




Can I change my quote after it is submitted?


We’re working on updating this feature ASAP. You will, however, be able to use our convenient chat platform to discuss pricing and finalize your quote with every Homeowner.

While we renovate this feature, please ensure that the Homeowner is aware that the quote that you submit is preliminary based on the information in the description and is subject to change based on your knowledge. Our team is on your side to ensure that if you need to change your quote, we will be able to make it happen.

OR Yes! You can change your mind after you have submitted your quote. Do this by pressing the “edit quote” feature on the project after it has been submitted.




Where do we get a background check done?


We’ve partnered with Global Background Screening to make this as convenient as possible for you to get this done. Get your background check completed today!




I already have a background check, is it valid?


Yes it is, as long as it aligns with our supporting policy (is compliant with PIPEDA, with provincial privacy and human rights legislation) and was done within the last 5 years.





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